Vijay Garg, CEOIn the current SAP business space, organizations are veering toward enhanced user experience while leveraging intelligence in real time. The SAP users are faced with the task of identifying ways to engage better with their customers through innovative enterprise technology. Although the need to evolve and embrace new enterprise technology is commonly recognized as a necessity in today’s business world, the actual adoption of appropriate solutions remains a hurdle for many SAP users. Well-positioned to address the current challenge, The Principal Consulting (TPC) tailors and enhances SAP solutions to meet customer specific needs and requirements. “We provide system assessments, and conduct intimate, business process workshops that are designed specifically to examine inefficiencies, and identify areas of improvement,” begins Vijay Garg, CEO, The Principal Consulting.
Using its knowledge in cloud platforms, TPC addresses uncertainties and enhances SAP solutions to meet customer needs. The firm’s expertise in SAP’s most recent Customer Engagement and Commerce (CEC) suite encompassing the component, SAP Cloud for Customer (C4C) is benefiting customers worldwide. TPC’s heritage in the CEC space brings in volumes of "know how" to each new initiative, such as SAP Cloud for Sales, Service, hybris, SAP UX, and Analytics. Additionally, the company delivers comprehensive solutions that can be measured in real terms while simplifying and accelerating customer’s CEC journey by offering expert guidance in every step.
TPC also educates their customers through learning courses and user enablement initiatives. “We have observed that once a user base is educated on the technology – from a technical and functionality standpoint, the eagerness to explore deeper, and ultimately adopt the solution is greatly increased,” says Garg. The firm believes in simplifying implementation for its projects and recommends the utilization of a multiple-released approach to enable core features at the first level and later facilitates enhancements and customized functionalities, within subsequent phases or releases. This approach assures better solution adoption among the user base.
Our methodology is especially effective when deploying a new solution like SAP C4C, as its benefits and capabilities are continually expanding
“Our methodology is especially effective when deploying a new solution like SAP C4C, as its benefits and capabilities are continually expanding,” adds Garg.
The company also takes a ‘mobile-first’ approach with all of their cloud projects to deliver a seamless customer experience across all communication channels. TPC configures and extends application to be accessible, while enabling cloud solutions, through mobile devices that have the same functionalities which are available on a desktop. This seamless transition keeps sales professionals constantly connected, providing a real-time, 360 degree view of their customers to fathom their needs.
Furthermore, TPC provides SAP Fiori applications, which is designed to be intuitive, personalized, and configured to the way users work. “We aim to provide mobile solutions that accelerate efficiency by simplifying and automating everyday tasks across any device. This clean, minimal yet personalized approach improves user adoption with a simplistic UX design tailored around key tasks and activities,” explains Garg.
With over twelve years of experience, the company develops flexible resources that stress on quality over quantity. This feature bestows TPC a competitive edge in the market. “We empower customers with the best experience from the beginning to end as we design and deploy solutions that add significant value to their business,” adds Garg. Forging ahead, TPC is on a mission to augment the levels of customer satisfaction, by being a real partner and utilizing a blend of smart approaches, right technology, and experience.